Yesterday, we brought you heartbreaking news about a guy who was teased out of cheesy Dorito goodness when he found only 3 chips in a bag weighing .3 oz. Thankfully, after contacting Frito-Lay with his story, representatives stepped in and swiftly brought Doritogate to a close with the following letter:
Thank you for contacting us. I’m sorry you were disappointed with your recent Frito-Lay purchase and am sending coupons to you which should arrive in about a week.
During the manufacturing process, specialized equipment takes out underweight or empty packages. Unfortunately, some are missed occasionally and for that we apologize.
Please be assured that your comments will be shared with everyone who plays a part in developing our products and packaging. Thanks to consumers like you and the information you provide, we are better able to investigate problems and take corrective actions needed to prevent a recurrence.
Thanks again for taking the time to contact us.
Frito-Lay Consumer Relations
After hearing this news, I’m sure we’ll all sleep a little easier tonight.
(via The Consumerist)